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The execution perspective
Our tactical model is normally divided into the following typical phases:
1. Analysis of our partner needs:
during this phase our professionals analyze and investigate the customer needs in order to determine in a shared way the Voice of the Customer.
2. Structuring and planning the tactical phase:
based on what has emerged during the assessment phase, the intervention is determined and structured together with the Customer. The objectives and targets of the activity are defined from the start and shared in order to ensure the effectiveness of actions taken.
3. Activities execution & Implementation:
intervention takes different forms depending on how flexible and designed together with our partners. Whatever the approach adopted, Excenter aims to transfer the "know-how" within the company in order to make the action independent and sustainable over time.
4. Results stabilization and verification of the goals achieved:
This phase has two key objectives: to ensure that all objectives have been achieved (if compared with what planned and agreed) and then implement all actions necessary to ensure the "stabilization" and the consolidation of the results over time.